VOID37M-02 • Low Neck Jacket

• Water repellent fabric：100% Polyester

• Full lining：100% Polyester

• Front zip opening

• Long sleeves with zip opening cuffs

• Back with print

Garment measurement (cm):

* Model wearing size M. (Shoulder 42cm, Bust 78cm)

The above dimensions are measured manually, and any discrepancies are within 1-2cm. Your understanding is appreciated.

• Domestic (Malaysia): Free shipping. Orders processed within 1–3 business days, delivery in 3–7 days.

• International: Shipped via DHL Express / Parcelhub. Delivery time varies depending on destination & customs clearance.

• Tracking: You’ll receive an email with tracking details once your order is dispatched.

• Note: AREA 37 is not responsible for delays caused by couriers, weather, or customs.

1. Ready-to-Ship (Standard Size Products)

   • Available in fixed sizes (as listed on the product page).

   • Ship out within normal processing time.

2. Pre-Order / Made-to-Measure (Custom Orders)

   • Requires full payment to confirm order.

   • Production lead time will be provided (may vary depending on workload & logistics).

   • Once production starts → no cancellations, returns, or exchanges allowed.

   • Our customer service team will contact you to confirm sizing & garment details after purchase.

1. Ready-to-Ship Items:

   • Eligible for exchange/return if wrong size, wrong item, or major defect.

   • Must request within 7 days of receiving the item with photo evidence.

   • Items must be unused, unwashed, with tags & original packaging.

   • Refunds are only issued if no replacement stock is available.

2. Pre-Order & Made-to-Measure Items:

   • Strictly non-refundable & non-exchangeable once production begins.

   • Exception: If a major defect is found that cannot be fixed, you must report within 7 days of receipt. Refund will be issued if no replacement option is available.

3. Return Shipping Fees:

   • If due to customer reason (e.g., size issue, change of mind) → customer bears return shipping.

   • If due to defect/wrong item → AREA 37 covers shipping.

1. Clothing items priced above RM1500 include a 1-year warranty from the delivery date.

2. Covered: stitching, zippers, buckles, and fabric defects.

3. Not Covered: misuse, improper care, or normal wear & tear (fading, pilling, shrinking).

4. How to Claim: Contact area37official@gmail.com with your order details & photos. If approved, repair/replacement will be arranged. If no replacement is available, a refund will be issued.