VOID37F-01 • High Neck Jacket

Garment measurement:

Size	Shoulder	Bust	Full Length	Sleeve Length	Wrist
S	43cm	106cm	64cm	52cm	24cm
M	48cm	116cm	70cm	55.5cm	24cm
L	53cm	128cm	76cm	59cm	28cm
XL	58cm	136cm	80cm	62cm	28cm

* Model wearing size XL. (Height 178cm, Shoulder 43cm, Waist 84cm)

 

The above dimensions are measured manually, and any discrepancies are within 1-2cm. Your understanding is appreciated.

• Domestic (Malaysia): Free shipping. Orders processed within 1–3 business days, delivery in 3–7 days.
• International: Shipped via DHL Express / Parcelhub. Delivery time varies depending on destination & customs clearance.
• Tracking: You’ll receive an email with tracking details once your order is dispatched.
• Note: AREA 37 is not responsible for delays caused by couriers, weather, or customs.

1. Ready-to-Ship (Standard Size Products)
   • Available in fixed sizes (as listed on the product page).
   • Ship out within normal processing time.
2. Pre-Order / Made-to-Measure (Custom Orders)
   • Requires full payment to confirm order.
   • Production lead time will be provided (may vary depending on workload & logistics).
   • Once production starts → no cancellations, returns, or exchanges allowed.
   • Our customer service team will contact you to confirm sizing & garment details after purchase.

1. Ready-to-Ship Items:
   • Eligible for exchange/return if wrong size, wrong item, or major defect.
   • Must request within 7 days of receiving the item with photo evidence.
   • Items must be unused, unwashed, with tags & original packaging.
   • Refunds are only issued if no replacement stock is available.
2. Pre-Order & Made-to-Measure Items:
   • Strictly non-refundable & non-exchangeable once production begins.
   • Exception: If a major defect is found that cannot be fixed, you must report within 7 days of receipt. Refund will be issued if no replacement option is available.
3. Return Shipping Fees:
   • If due to customer reason (e.g., size issue, change of mind) → customer bears return shipping.
   • If due to defect/wrong item → AREA 37 covers shipping.

1. Clothing items priced above RM1500 include a 1-year warranty from the delivery date.
2. Covered: stitching, zippers, buckles, and fabric defects.
3. Not Covered: misuse, improper care, or normal wear & tear (fading, pilling, shrinking).
4. How to Claim: Contact area37official@gmail.com with your order details & photos. If approved, repair/replacement will be arranged. If no replacement is available, a refund will be issued.